Shipping & Returns
Everything you need to know about ordering, shipping timelines, delivery, and our quality guarantee.
Processing Time
2-3 Days
Business days to process your order
Shipping Time
3-7 Days
Business days for delivery
Quality Guarantee
30 Days
To report quality issues
Shipping Information
Processing Time
Once you complete your order, your custom artwork is sent to our trusted print partners. Orders typically process within 2–3 business days.
During processing, your artwork is printed with archival inks on premium materials, wrapped or framed (depending on your selection), and carefully packaged for shipment.
Shipping & Delivery
After processing, shipping takes an additional 3–7 business days depending on your destination.
- •Domestic (US): Typically 3-5 business days
- •Expedited options: May be available at checkout for faster delivery
- •Tracking: You'll receive tracking information via email once your order ships
Order Tracking
Stay informed throughout the entire process:
- 1.Order confirmation email immediately after purchase
- 2.Processing notification when production begins
- 3.Shipping confirmation with tracking number
- 4.Delivery confirmation when your order arrives
Protective Packaging
Every canvas print and framed piece is carefully packaged with protective materials to ensure it arrives in perfect condition. We use:
- •Corner protectors to guard against impact
- •Bubble wrap and foam for cushioning
- •Sturdy shipping boxes sized appropriately for each product
- •Moisture-resistant wrapping to protect from the elements
Returns & Quality Guarantee
Our Quality Promise
We want you to love your custom AI canvas or framed piece. Every order is produced with premium materials and archival inks to ensure gallery-quality results.
If there's an issue with print quality, materials, or if your order arrives damaged, please contact us at hello@canvasgenie.ai within 30 days of delivery and we'll work with you to make it right.
What's Covered
- ✓Print quality defects (color accuracy, resolution, streaking)
- ✓Material defects (canvas, frame, or structural issues)
- ✓Damage during shipping (despite protective packaging)
- ✓Incorrect product (wrong size, frame color, or product type)
Important Notes
- •Because each piece is custom-created with AI-generated artwork, we cannot accept returns based solely on personal preference or buyer's remorse
- •Please review your artwork and mockup carefully before completing your order
- •Color may vary slightly between screens and physical prints due to display calibration differences
Questions About Your Order?
Our support team is here to help with any questions about shipping, delivery, or order issues.
Ready to Create Your Custom Wall Art?
Fast processing, careful packaging, and quality guarantee. Start creating now.
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